Store
Policy
Returns for Damaged Products
If your product is damaged (e.g., cracked or broken), please reach out to us at rixellebeauty@gmail.com with necessary information and photographic/video evidence for investigation.
If the box or packaging is damaged, we kindly ask that you send us a photo before opening it so we can fairly assess your claim. Rest assured that we’ll do all that we can to provide the best solution depending on each situation.
Please be aware that we package items as securely as possible but minimal dents/scuffing can be possible during courier shipment. Note as well that it's normal for palettes to have some dusting around the outside of the pans - this is not considered damage.
Return & Exchange Policy
At RIXELLE BEAUTY, we want you to shop with confidence and satisfaction. If for any reason you're not entirely happy with your purchase, our hassle-free return and exchange policy have got you covered. You can return or exchange your product within 30 days of purchase with proof of purchase. Items must be unused and in their original packaging for a full refund or exchange. We believe in building trust and providing exceptional customer service, so you can feel assured when choosing our products.
Our commitment to your happiness extends to our straightforward refund and exchange process. Your experience matters to us, and we're dedicated to ensuring that you are delighted with every RIXELLE BEAUTY product you bring into your skincare routine.