Shipping Policy
At Rixelle Beauty, we are committed to delivering your glow as quickly and safely as possible. We take great care in packaging each order to ensure your products arrive in perfect condition.
Processing Time:
All orders are processed within 5 to 9 business days. After that, delivery is typically 3 to 5 business days in North America, 5 to 14 business days globally, and 7 to 22 business days for Australia and New Zealand. Business days. We appreciate your patience as we prepare your order with care.
Shipping Rates & Delivery Estimates:
Shipping costs are calculated at checkout based on your destination and the weight of your order.
Note: Delivery times are estimates and start from the day the package is picked up by the courier, not the day the order is placed.
Order Tracking:
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to follow your package's journey directly on the courier's website.
International Shipping & Customs:
For international orders, please be aware of the following:
Customs & Duties: Customers are responsible for any import duties, taxes, or customs fees levied by their destination country. These are not included in the item price or shipping cost.
Regulations: Please check your local regulations regarding the importation of cosmetic products to ensure your order can be cleared through customs without issue.
Packaging & Fragile Items:
We understand that beauty products, especially those in glass or delicate packaging, require special care. Every Rixelle Beauty order is packed using protective materials to prevent leaks or breakage during transit.
Address Accuracy:
Please ensure your shipping address is correct at checkout. Rixelle Beauty is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us at [Insert Support Email] as soon as possible before the order has been dispatched.
Delivery Issues:
Lost Packages: If your package is marked as "delivered" but you have not received it, please check with neighbors or your local delivery office first. If you still cannot locate it, contact our support team at contactrixellebeauty.com right away.
Damaged Items: If your products arrive damaged, please refer to our Refund Policy and contact us within 48 hours with photographic evidence so we can resolve the issue for you.