Rixelle Beauty: Return & Refund Policy

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At Rixelle Beauty, we want you to be completely satisfied with your purchase. We take pride in the quality of our products, but we understand that sometimes things don't go as planned. Please read our policy below regarding returns and refunds.

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General Return Policy:

Due to the personal nature of skincare and cosmetic products, we cannot accept returns on items that have been opened, used, or tested. For health and safety reasons, all beauty product sales are considered final once the seal is broken or the packaging is opened.

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Eligibility for Returns:

You may request a return for unopened and unused items within [e.g., 14 or 30] days of the delivery date. To be eligible for a return:

The product must be in its original, sealed, and pristine condition.The original packaging, including all seals and tags, must be intact.You must provide a valid proof of purchase (e.g., order number or confirmation email).

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Damaged, Faulty, or Incorrect Items:

We take great care in packaging your orders. However, if you receive an item that is damaged, faulty, or different from what you ordered, please contact us within 48 hours of receiving your package.

Please email us at [Insert Support Email] with your order number and clear photographic evidence of the issue.We will provide instructions for the return or replacement of the item at no additional cost to you.

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How to Initiate a Return:

To start a return for an eligible item, please follow these steps:

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1. Contact our support team at contact@rixellebeauty.com with your order number and the reason for your return.

2. Once your request is approved, we will provide you with the return shipping instructions.

3. Please ship the item back to us using a trackable shipping service, as we cannot guarantee receipt of returned packages.

4. Shipping Costs Customer Change of Mind: Return shipping costs are the responsibility of the customer and are non-refundable.

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Damaged/Incorrect Items:

If the return is due to an error on our part or a damaged product, Rixelle Beauty will cover the return shipping costs.

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 Processing Your Refund:

Once your return is received and inspected, we will send you an email to notify you that we have received your item and whether your refund is approved.If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

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Please note that processing times vary depending on your bank or payment provider.

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Non-Refundable Items:

The following items are not eligible for return or refund:

 Gift cards.

 Items marked as "Final Sale."

 Products that have been opened or used.